Oceanic Shop FAQ
General Questions
What products does Oceanic Shop offer?
We specialize in scrubbers and sprayers. Our signature product, the Fairway SEA scrubber, is designed to work underwater, making it perfect for marine and industrial cleaning applications.
What is Oceanic Shop?
Oceanic Shop is an online store backed by Optimal Venture Organization, a USA company established in Wyoming. We collaborate with various brands and manufacturers, including Fairway Electronic Ltd., a Taiwanese company.
Where are you located?
Oceanic Shop operates online, allowing us to serve customers globally. Our headquarters are based in Taiwan, New Taipei City.
Ordering
How can I place an order?
You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Orders that have already been shipped cannot be canceled.
Shipping
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times will vary depending on your location.
How long will it take to receive my order?
Delivery times vary by location and shipping method. Generally, orders are processed within 2-3 business days, and shipping times range from 5-15 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Products
What is the Fairway SEA scrubber?
The Fairway SEA scrubber is a specialized cleaning device designed to operate underwater. It’s perfect for marine cleaning, such as boat hulls, docks, and underwater structures.
How do I use the Fairway SEA scrubber?
Detailed instructions on how to use the Fairway SEA scrubber are provided in the product manual included with your purchase. If you have further questions, our customer service team is here to help.
Do your sprayers work with all types of cleaning solutions?
Our sprayers are designed to be versatile and work with a wide range of cleaning solutions. However, please refer to the product specifications to ensure compatibility with specific chemicals.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
Is there a warranty on your products?
Yes, a one-year warranty covering manufacturing defects for Fairway LITE and Fairway SPRAYER, six months warranty for Fairway SEA. For more details, please refer to our warranty policy.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at support@oceanicshop.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.